Changelog
Get a clear overview of your support team’s performance with the new Helpdesk Analytics dashboard.
Track key Helpdesk metrics, including:
- Tickets created
- Solved and unsolved tickets
- Median first response time
- Median response time
- Median time to close
You can also filter your analytics by assignee to better understand individual performance and identity trends across your support team.
GLM 5.2 has joined the growing list of model available on Chatbase.
You can compare it with other available models directly in the Chatbase Playground to find the best fit for your use case.
We’ve expanded the Chatbase model family with two New Mistral AI models: Mistral Medium 3.5 and Mistral Small 4, giving you more options for your AI Agents.
Mistral Medium 3.5 prioritizes reliability for more complex use cases, while Mistral Small 4 focuses on speed, efficiency, and multilingual performance.
With the latest Mistral models now available alongside other leading AI providers, you have more options to choose the right balance of quality, speed, and cost for your use case.
We're continuing to expand the latest model options available for your AI agents. Claude Opus 4.8 is now available on Chatbase, giving teams access to Anthropic’s newest advancements in reasoning, reliability, and performance.
Claude Opus 4.8 brings improvements across complex reasoning, agentic workflows, coding, and long-running tasks, making it a strong option for AI agents that need to handle more complicated customer conversations and multi-step support requests.
You can now launch outbound WhatsApp campaigns directly from Chatbase.
Reach customers proactively with personalized WhatsApp messages powered by your AI agents. Whether you're sending updates, reminders, promotions, or follow-ups, campaigns can be created and managed directly inside Chatbase with support for pre-approved templates from meta.
This makes it easier to combine automated customer support with proactive customer engagement, all from the same platform your team already uses to manage conversations and AI agents.
Read the full setup guide here:https://www.chatbase.co/docs/user-guides/chatbot/outbound-whatsapp